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Disney Fantasy returned to Port Canaveral on Saturday morning, after experiencing points with its propulsion system on its current voyage.
Captain Michele from Disney Fantasy despatched a message to visitors on board, explaining that the ship was dealing with technical difficulties.
Because of this, they might not have the ability to cease at Castaway Cay on Friday, as deliberate. As a substitute, the ship would sail straight to Port Canaveral to make sure they arrived on schedule.
Letter from the Captain
The letter stated, “That is Captain Michele. I apologize for such a late message; nonetheless, I’ve some vital data to share with you. Earlier this night we skilled an engine technical problem. This has resulted in a lack of pace. There isn’t a trigger for any concern and our security is on no account compromised. As a consequence of our lack of pace, we will be unable to make our name at Castaway Cay and we’ll proceed on to Port Canaveral to reach as per our unique schedule. A letter detailing extra data shall be delivered to your stateroom in a single day. Please proceed to take pleasure in your night. Thanks on your understanding.“
Later that night one other letter was despatched detailing the compensation.
The letter learn partly:
“We all know that that is disappointing information and apologize for the modification to our itinerary. To indicate appreciation on your understanding, we shall be offering an onboard credit score of $250 for every stateroom to make use of in the course of the crusing. The credit score will routinely seem on the stateroom account and can be utilized onboard in the direction of the acquisition of shipboard providers, merchandise, meals and drinks, or Port Adventures.”
Moreover, every reservation will obtain a 25% low cost on a future cruise taken previous to September 2, 2025. Port charges for Castaway Cay shall be refunded to your unique type of fee, in addition to any pre-reserved Port Adventures at Castaway Cay.
Per MarineTraffic, the ship’s return pace was 16 knots, in comparison with its common cruising pace of twenty-two knots.
Compensation provided
As a gesture of goodwill, Disney supplied every stateroom with a $250 onboard credit score and a 25% low cost on a future Disney Cruise Line voyage to compensate for the inconvenience brought on by the change within the ship’s route or vacation spot.
This can be a truthful gesture of goodwill for the reason that cruise line’s ticket contract permits them to vary course or vacation spot with out compensation.
The Disney Fantasy is without doubt one of the 4 Disney Cruise Line fleet ships. It has been crusing since 2012 and has a size of 1,115 toes. The ship is able to holding 4,000 passengers and 1,400 crew members.
On the time of publication, the delay is just not anticipated to impression the subsequent itinerary.
READ MORE: What You Should Do at Castaway Cay
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